College Success Foundation was founded in 2000 and serves more than 30,000 students each year across 12 school districts. Its staff work in schools and communities, not at a single desk.

The challenge

A distributed workforce, a nonprofit budget and a duty of care toward student data are three constraints that pull in different directions. The foundation needed technology that supported staff wherever they worked, without spending that should have gone to programmes.

What we did

We focused on getting the fundamentals consistently right: dependable access from anywhere, protected data, and support staff can reach when something goes wrong. Spending was planned in advance so that technology costs became predictable rather than a series of surprises.

• Secure, reliable access for staff working across districts
• Data protection appropriate to the student information held
• Responsive help desk support for a non-technical team
• Budget planning that fits a nonprofit funding cycle

The result

Staff spend their time on students rather than on technology problems, and the foundation can plan its IT spending with the same confidence it applies to the rest of its budget.